Privacy Policy

iRobot Corporation ("iRobot", "we" or "us") recognizes that the users and customers ("you") of this Web site, store.irobot.com (this "Web Site"), care how information about them is used and shared. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web Site.
Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web Site and, where applicable, through this Web Site's Customer Service Department in connection with this Web Site, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means.
If you have any questions regarding this Privacy Policy, you should contact this Web Site's Customer Service Department by email at irobotcustomerservice@irobot.com.

What Information About Me Is Collected and Stored?

We collect and store information that you enter into this Web Site or that you provide through this Web Site's Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. Some of this information also may be used to contact you about sales, special offers, and new site features, unless you have opted not to receive promotional communications in connection with this Web Site.
We collect and store certain other information automatically whenever you interact with this Web Site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web Site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web Site and to provide our customers with a fulfilling shopping experience.
Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping basket when a user leaves this Web Site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Web Site.
We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.

Is Information Collected From Children?

We do not sell or ship any items ordered through this Web Site directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this Web Site only with the involvement of a parent or guardian and should not submit any personal information to us.

With Whom Do You Share Information?

We do not share with others any personal information that you provide to us through this Web Site or through this Web Site's Customer Service Department, except with your consent or as described in this Privacy Policy.
We may share personal information that you provide to us through this Web Site or through this Web Site's Customer Service Department with our affiliates and service providers. In turn, our service providers may share this personal information with their affiliates and with service providers whom they engage to perform services related to this Web Site or the operation of our business. Examples of these services include Web Site operation, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, customer service, marketing and promotional material distribution, data analysis and, where applicable, data cleansing. These service providers are authorized to use this personal information only in connection with the services they are engaged to perform.
We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of iRobot, or any of our affiliates, service providers, customers or others.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web Site during a specific time period or purchased a specific product through this Web Site. This information generally is shared in an aggregated form.
As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that iRobot, or substantially all of its assets related to this Web Site, is acquired by a third party, such information may be one of the transferred assets. Under such circumstances iRobot would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time.

What Steps Are Taken To Keep Personal Information Secure?

Various security measures, including Secure Socket Layer (SSL) encryption technology, are used to protect personal information that we collect. If you place an order through this Web Site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact this Web Site's Customer Service Department by email at irobotcustomerservice@irobot.com or by phone at 1-(800) 727-9077.

How Can I Access, Correct and Update Personal Information?

You can access, correct and update certain personal information that you have provided to us by clicking on "Manage Your Account" within the Help Desk area of this Web Site.

Can I Indicate Whether or Not I Want To Receive Promotional Communications?

There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set up an account, or click on "Manage Your Account" within the Help Desk area, or place an order, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you.

What Happens When I Link To or From Another Web Site?

This Web Site may contain links to other Web sites operated by affiliates of iRobot or third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites and that we are not responsible for the privacy policies, practices or contents of these other Web sites. We encourage you to be aware of when you leave this Web Site and to read the privacy policies of each and every Web site that you visit.

What About Contests and Sweepstakes?

When we run a contest or sweepstakes relating to this Web Site, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed, if different than as described in this Privacy Policy.

How Will I Be Informed About Changes Regarding This Privacy Policy?

We reserve the right to modify this Privacy Policy at any time. If we modify this Privacy Policy, we will post the revised Privacy Policy on this Web Site. We also may post a notice on this Web Site or send an email describing the changes. You should check this Web Site regularly to see if any recent changes to this Privacy Policy have occurred.

Effective: 2/17/2006 iRobot Corporation ("we", “us”) is committed to protecting and respecting your privacy. This policy (together with our website terms of use and any other documents referred to in this policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is iRobot Corporation (a Delaware company) of 8 Crosby Drive, Bedford, Massachusetts, USA. Our UK branch office, which oversees all European and Middle East sales operations, is at 10 Greycoat Place, London SW1P 1SB and is registered in the UK under foreign company no. FC027058. (Branch no. BR009013). Our nominated representative for the purpose of the Act is [INSERT NAME]. Information we may collect from you We may collect and process the following data about you: • Information that you provide by filling in forms on our site at www.iroboteurope.co.uk (our ‘Site’). This includes information provided at the time of registering to use our Site, placing any order, posting material or requesting further services or other support. We may also ask you for additional information if or when we offer any competition, sweepstake or other promotion on the Site, or if you report a problem with our Site. • If you contact us, we may keep a record of that correspondence. • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. • Details of transactions you carry out through our Site and of the fulfilment of your orders. If you place an order via our Site, the information collected will include (but may not be limited to) your name, billing address, shipping address, email address, telephone numbers and credit/debit card details, including card number, expiration date, valid-from date and issue number. • Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. IP addresses and cookies We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us: • To estimate our audience size and usage pattern. • To store information about your preferences, and so allow us to customise our Site according to your individual interests. • To speed up your searches. • To recognise you when you return to our Site. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site. Where we store your personal data The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, fraud/credit checks and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Uses made of the information We use information held about you in the following ways: • To ensure that content from our Site is presented in the most effective manner for you and for your computer. • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. • To carry out our obligations arising from any contracts entered into between you and us. • To allow you to participate in interactive features of our service or offers, competitions or promotions, should you choose to do so. • To notify you about changes to our service. Provided you consent, we may also use your data, or permit selected third parties to use your data, to provide you with information about products and services which may be of interest to you and we or they may contact you about these by email, post or telephone. If you give your consent to such usage, you may withdraw it at any time. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about products (and related services) similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data. Disclosure of your information We may disclose your personal information to any member of our group, which means (as applicable) any subsidiaries, or any holding company and its subsidiaries, as each is defined in section 1159 of the Companies Act 2006. We may disclose your personal information to third parties: • In connection with the provision of services relating to our Site, including (without limitation) the provision of hosting and maintenance relating to the Site and processing, clearance and screening of any orders placed by you and any related payments and/or refunds. • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. • If iRobot Corporation or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [INSERT LINK] or consumer terms of sale [INSERT LINK] and other agreements; or to protect the rights, property, or safety of iRobot, our customers, suppliers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Your rights You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes and you will have the opportunity to opt out should you so wish. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If you give your consent to any usage, you may withdraw it at any time. Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Access to information The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. However, you can access, correct and update certain personal information that you have provided to us by clicking on "Manage Your Account" within the Help Desk area of the Site. Changes to our privacy policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Contact Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to irobotcustomerservice@irobot.com, marked ‘Data Protection Request’.